At Contour Living, we stand behind each and every purchase. With online shopping, we understand that not every purchase is going to be what you expect, and your satisfaction is important us. All purchases made through our eBay store carry a 30 Day satisfaction guarantee, starting the day you receive your item, not when it was ordered. Whether it is still in its original packaging or you used it for the past two weeks, we accept both opened and unopened items.
Each product returned is subject to a 20% disposal fee, as most of our products are considered personal items and by law are required to be destroyed.
A Return Authorization Number is required for all returned items. This will ensure your return is handled properly and your money is refunded accordingly. Your RA Number must be written on the outside of the package you are returning, or our warehouse will not accept it. **Please note that return shipping charges are the responsibility of the buyer.**
Return Instructions
In order to request a return, log in to your eBay account.
1. Click on "My eBay" in the top right hand corner of your screen and select "Purchase History" in the drop down menu.
2. You will then be taken to a new page that lists your purchases. From the "More Actions" dropdown on the right hand side, select "Return this Item" from the drop down menu.
3. You will then be taken to the "Request a Return" form page. Select the reason you are returning the item, along with a short explanation. When finished, click on the blue "Request a Return" button to submit your request.
4. Once the Request for Return is authorized in the eBay system, you will be sent an RA number along with our mailing address. **Please note that return shipping charges are the responsibility of the buyer.**
After you are issued your RA number your have 7-10 days to return your item back to us. Please remember to put your RA number on the outside of the package you are returning.
If you have any questions, do not hesitate to contact us directly at customerserv@contourliving.com or by phone at 1-800-950-0230.
